Returns & Exchanges
At BioSteel, we stand behind the quality of our hydration and nutrition products. If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unopened product in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship to Warehouse
Send your package using a trackable shipping service to our designated fulfillment center to ensure safe delivery and processing.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing