Frequently Asked Questions
Everything you need to know about our premium hydration and nutrition products.
What makes BioSteel products different from other sports drinks?
BioSteel focuses on 'Clean. Healthy. Hydration.' by using premium ingredients, zero sugar, and essential electrolytes without any artificial flavors or colors.
Are your products safe for professional athletes?
Yes, most of our products are NSF Certified for Sport®, ensuring they are free from banned substances and meet the highest standards for quality and safety.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email once your order has shipped.
What is your return policy for food and supplement items?
Due to the nature of our products, we cannot accept returns on opened supplements. If you receive a damaged or incorrect item, please contact our support team within 30 days for a replacement or refund.
Do BioSteel products contain any common allergens?
Our product labels provide full transparency regarding ingredients. While many of our products are gluten-free and vegan, we recommend checking the specific nutritional facts on each product page for allergen information.
Do you offer a subscription service for recurring orders?
Yes, you can choose the 'Subscribe & Save' option on select products to receive automatic deliveries every 30 or 45 days at a discounted rate.